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Frequently Asked Questions and Customer Support

What kind of payment do you accept?

payments accepted
We accept numerous payments including Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. If your preferred payment method isn't listed, please email us before purchasing.

what kind of shirts do you print on?

While the manufacturer of the shirt may change, we always strive to get a nice fitted softstyle shirt, and always sample the quality before buying. This ruling applies to all our clothes, and with us being at the forefront of all the shirtmaking, anything that isn't up to standard wont be put in the store.

do you ship internationally?

Yes we do. Although international shipping is slightly more than the cost of shipping in the uk, we offer a very fair price on shipping to europe, america, australia, asia africa, and everywhere in between. Although Poison Palace Operates from both the UK and Sweden, we currently only offer shipping from the United Kingdom

How much are postage costs?

While the price of each garment differs in weight and price, the flat rate for a t shirt posting in the UK is £1.99. We offer discount on numerous products being shipped, and once again, this comes down to the weighting of the product. We don't aim to make any kind of profit on our postage, so we look to offer the most reasonable price.

When will i receive my item?


Delivery time for the UK is up to 7 working days, although you can expect to receive you item a lot quicker than that.
Our postage day is monday for all orders.


Delivery time for Europe is around 10 working days (2 weeks)
Delivery time for the rest of the world is up to 15 working days (3 weeks)

*Please note if you do not live in an EEC country you will be responsible for any custom charges imposed in your country, for more information on customs charges, please contact your local customs office

Any other questions or comments?

If there is anything we have missed, please click the contact button and we'll do our best to reply within 24 hours